Frequently Asked Questions
Everything you need to know about shopping with Salts Mill Shop.
What are your standard shipping times and costs?
We offer standard shipping across the country, typically arriving within 3-5 business days. Shipping costs are calculated at checkout based on the weight of your order and your delivery location.
What is your return policy?
We want you to be completely satisfied with your purchase. You can return any unused items in their original packaging within 30 days of delivery for a full refund or exchange.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website so you can monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we primarily ship within the domestic region. For international inquiries, please contact our customer support team to see if we can arrange a custom shipping quote for your location.
How can I contact customer support if I have an issue?
Our dedicated support team is available via email at [email protected] or through our contact form. We aim to respond to all inquiries within 24 hours during business days.